Are you concerned about Lowe’s return policy? Don’t worry; we’re here to sort them out for you. Lowes’s return policy allows you to return the goods without a receipt if you have misplaced them.
This little read will get all your questions out of the way. You need to know this information when you shop at Lowes.com.
Lowe’s Return Policy – All You Need To Know
You will need to return your order to Lowes customer service. Then, you will need to provide proof of purchase and a valid ID. You can display a return barcode, which can be found in your order details when you shop online. It’s that easy!
You can return online orders free of charge. You can pack your item and print two labels for the outside and inside. Once it’s sealed, you can drop it off at a shipping address.
Most new, like-new and unworn merchandise can be returned within 90 days. Lowe’s Business Advantage, Lowe’s Business Advantage and Lowe’s Advantage Card have a 365-day return policy.
Returns of merchandise cards, gift cards, shop credit or refund cards are not accepted. You can return debit card purchases for cash or by crediting your debit card. This may take up to 15 working days.
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Returns without a receipt
In most cases, you can retrieve your receipt using your original credit card, checking or account number, MyLowes card or phone number.
Lowe’s may, at its discretion, issue a credit equal to the current retail price for returns not accompanied by a valid receipt.
Lowe’s requires you to present a valid photo ID (state driving licence, state ID card or military ID) to return your sales receipt. Lowe’s verifies and uses verification systems.
These systems may allow for the entry of identification information and a phone number where permitted by law. The system must approve all returns.
Lowe’s reserves the right to refuse returns without valid proof of purchase or to limit the number of returns allowed.
Exceptions To The Right Of Return
30-day return policy
These items must be returned within 30 calendar days of receipt or purchase in “as new” condition, along with proof of purchase.
Televisions and electronics
Outdoor electrical appliances
(Excludes CRAFTSMAN brand wired or cordless outdoor electrical appliances, subject to a 90-day return policy.
Lawnmowers, chainsaws and generators, pressure washers, trimmers and blowers, snow blowers and log splitters, wood splitters, wood chippers, edgers, mowers, drills and brush cutters must be returned within 30 calendar days of receipt of the product.
- Plumbing
- Water heaters
- Air conditioners (portable or window units).
- Liquid paint
- Road trailers, utility vehicles and golf carts
You must also return the item to Lowe’s in its original condition, with all paperwork and proof of ownership (if applicable).
48-Hour Return Policy
- Returns must be made within 48 hours of delivery or collection from a Lowe’s shop.
- Major appliances: refrigerators, freezers and washing machines, dryers, and cookers. Extractor bonnets. Cooktops. Wall ovens. Washer and dryer pedestals.
- Exemptions: Appliances must be returned in their original packaging within 30 days of purchase.
Non-Refundable Items
- Installation and labour costs
- Delivery charges and Lowes.com shipping charges (except for Lowe’s errors).
- Refund cards, shop credit and merchandise cards.
- All gift cards, including Lowe’s, are third-party, Visa (r) or MasterCard gift cards.
- Masks: Returns or exchanges of protective masks or face covers are not accepted.
Holiday Items
All holiday items must be returned within the time limit (e.g. Christmas). Returns will only be accepted for items purchased after the holidays.
Return Fee For Special Orders Of Configured Products
A 20% restocking fee will be charged for special orders returned or cancelled within 72 hours of purchase.
Please return the product to the location where it was purchased. In some states, the restocking fee may be subject to tax. This fee applies to all sales unless you have another installation contract or a right of rescission.
Hazardous Materials Or Products Containing Lithium Batteries.
Items containing flammable liquids, gases or other hazardous materials cannot be returned by mail for safety reasons.
These items should be dropped off at your local Lowe’s. It would help to drop off lithium batteries at your local Lowe’s.
Plants
For all trees, shrubs or perennials purchased at Lowe’s, a receipt must be submitted within one year of purchase to receive a replacement or refund. All other plants are subject to our 90-day return policy.
Return to Store
Lowe’s return policy allows you to return your product to any Lowe’s location, online or offline. These are the instructions you must follow before returning the product:
- All products can be returned to Lowe’s shops.
- A valid receipt must be presented to return the product. Products can be replaced with a valid ticket.
- For the location of your nearest Lowe’s shop, please see the link below https://www.lowes.com/store/.
- The product must not be damaged and must be in its original condition.
- Complete the online return form before visiting your nearest Lowe’s shop. (if applicable)
Online returns
Lowe’s has created an easy way to return your product by mail. The company provides a return address. These are the steps you need to follow to produce an online product:
- A customer must fill out the return label to send a product online.
- To complete the return label, log on to the company’s official website.
- You must pack the item correctly so it is not damaged during shipping.
- All accessories, such as user manuals, data cables and other items, should be returned with the product.
- If a gift basket is included with a product, it must be returned with the gift.
- Remove all unnecessary labels from the return box.
- Return the product with the return label.
- When your return label arrives, the product will have a return section. To obtain a return label, go to the nearest Lowe’s shop.
Lowes Refund Policy
- Once the return has been authorised, the refund process will be initiated.
- The refund process is the same as for purchases.
- Within 5-7 business days, the refund amount will be transferred.
- Shipping and handling fees are not refundable.
Lowes Exchange Policy
- You must exchange the products within the time frame. The time limit is not extendable.
- Exchanges will only be made for unused, undamaged products in good condition.
- You will receive a replacement product.
- Delivery of the product is subject to the availability of the item.
COVID-19 Answer
One of the most famous hypermarkets in America is Lowe’s. The company is making significant efforts to protect its customers and employees during the epidemic.
They have taken all the necessary safety precautions to ward off the virus and are working tirelessly to maintain a safe workplace.
Contact information
Customer Care: 1 (800) 445-6937
North: 1-877-505-4923
South: 1-888-516-1010
West: 1-877-695-7664